FAQ
Place an order
One of our strengths is to faithfully respect the qualitative and aesthetic standards presented on our site. There are small floral variations only in the small-sized bouquet (the photos refer to all large-sized bouquets).
If the card accompanying the floral gift is not signed, the sender remains anonymous, without prejudice to the right of the recipient of the gift to know the source of his data pursuant to article 14 paragraph 2 letter F of the EU Reg. 2016/679 (GDPR).
Yes, the cart can contain multiple products deliverable to the same recipient or other people who are domiciled in the same address.
Yes. To modify an order it is necessary to send, at least one working day in advance for Italy and at least 2 days for abroad, a request via email to info@cremo.info with the order number and the requested modification.|| |261
If, for serious reasons, you intend to cancel an order already placed, you must send a written request to the following email address: info@cremo.info , with at least one working day in advance.
Payment methods
- Online credit card
- Paypal
- Bank transfer
- Pagamento diretto a domicilio
Just enter your card details (type of card, number, expiry date and check code if necessary). The transaction will be managed entirely by Banca Sella guaranteeing the highest levels of security.
PayPal is the quick and reliable method for purchasing online in just a few clicks without sharing your financial data with Interflora Italy. The transaction takes place between the buyer and Paypal and the credit card data is processed exclusively by PayPal for the checks necessary to authorize the online payment. CLORY will therefore only manage the buyer's data (name, surname, address...) necessary for sending the invoice relating to the purchase made and for managing the delivery of the floral gift to the addressee's address indicated in the order.
it is possible to make a bank transfer made out to: ……………….. . Please indicate the order number in the reason for payment. Copy of the bank transfer made with order number, CRO/debit account code and copy of your identity document must be sent via email to info@cremo.info. The order will be kept "on hold" until the bank transfer is received; you will receive a notification of payment and the order will be processed regularly. Delivery is not guaranteed before 24 working hours.
Thanks to the portable POS it is possible to pay directly on delivery by credit card or debit card, or by payment in cash.
Delivery
Currently it is not possible to have same-day delivery.
I costi di consegna sono di €6.00
An email confirming delivery will be sent to the sender.
Deliveries are divided into two time slots, the customer can choose whether in the morning from 9.00 to 13.00 or in the afternoon from 14.00 to 18.00.| ||361
Our delivery person will make the delivery, if the recipient is not at home/office he will leave a business card, trying to reach the recipient later, by telephone. If our employee is unable to trace the recipient, you will be informed immediately by email or call.
Useful information
Orders can only be placed by email.
Sì, le offriamo la possibilità di far consegnare un omaggio floreale anche la domenica dalle 9.00 alle 13.00.